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29Oct

How Video Messages Help Us Explain and Review Code

October 29, 2020 Jeremy Rouet Use Case 14

How Video Messages Help Us Explain and Review Code

Jeremy-rouet

by Jérémy Rouet

How-Video-Messages-Help-Us-Explain-and-Review-Code

At Weet, we have witnessed significant improvement in asynchronous communication using Weet, our video messaging tool. Our team’s performance, as well as that of the product team, has greatly improved. Our new video messaging tool has provided a more impactful way for our engineering teams with less ambiguity, and communication with more context. These impactful code reviews would have been impossible without a combination of both narrative and visual context. Let me share the new features;

With the new Weet 2.0 release it is easy to track your sections and time them for your preference. Our AI has determined 2:30 is the ideal section length but additional options are available.

Now you can preview your screen recording before finalizing a weet to share with your team. With the timeline section player you also get a play by play.

Also, unlike other online screen recording tools, Weet allows you to co-collaborate with your teammates by using webcam, audio or rich text reactions.  

Code Reviews

In the event of a new project, or changes implemented in the workspace, employees may ask for further clarification on the issues at hand to further their understanding. This is also an opportunity to brainstorm, increase workplace productivity, and disseminate further information on the project at hand.

We now use Weet videos to prepare for and conduct code reviews. For example, we record a code review in a Weet and put the link directly in Gitlab and GitHub.

According to Baseline, the motivation behind code reviews is to improve code quality. Every change, bug fix etc. must have a specific reason and offer a solution. Weet enables the flow of the code review process by allowing screen share and explanation with audio and/or webcam for an effective collaborative process.

Provide Insight on How a Feature Is Built

At times we want to build a feature that our user can see and interact with comfortably; therefore, we open a code review. It may turn out difficult, explaining how the code we’re reviewing relates to matters such as interactions and interface. To illustrate this, we use Weet to clarify before the code is reviewed.

Provide Investigative Context

We always find it useful to have a story on the process, especially when fixing a bug or issue. We focus more on the underlying development, investigation, and improving process, which may be complicated.  Using a weet, we can spread communal knowledge as well as learn more information on a fix. This makes reviewing the code more productive.

Effective Guidelines on How to Set up a Repository

We have faced a common issue in setting up a new code repository and getting it up and running. Text instructions have been used as the most common set up steps. However, using the weet video helps us provide more detailed instructions on setup commands and how to fix common installation errors.

Explain Architecture Diagrams More Suitably

We have been using architecture diagrams in our documents to explain information flow on our systems. However, we found out that using weet is much faster to redirect someone onboard our new system.

Weet has saved us the hassle of memorizing how an architecture system works and reading our wiki diagrams. Using weets, engineers can easily read the diagram and review the story on how we landed on the enactment. They will then engage us in questions from a deeper level of understanding. This helps save time, which would have been spent explaining written copies.

Detail Debug Flows

Weet helps eliminate explaining repeatable steps that make it long to debug a problem.  Text instructions with steps may tend to get more complicated when the debug flow gets complex. The steps become even hard to follow through over a text. By use of a weet video, our engineers find it easy to help debug the problem.

Help Others Navigate Complicated Pages More Conveniently

Some of the pages are just too complicated to navigate. This is a  problem we come across too often. Our weets introduce users to detailed documentation that enables them to navigate to the information they are interested in at ease.

Enhanced Way to Report Bugs

It’s so hard transferring what we see to text. We also identified a loss of clarity when trying to write up what we see. Text has been considered great, but at times it may not be precise enough. At times we want more information that explains a bug report on what is happening to fix it.

There is a loss of important information when transferring content from what you experience to text. It’s also hard as our support team may be using different terms to explain a bug issue. We have found great support in weet videos, which helps our technical and non technical teams fix bugs much faster. Weet saves on time.

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14Sep

New feature? Update your entire customer base with a screen recording

September 14, 2020 Chris Martin Product & Customer Service, Use Case 18

New feature? Update your entire customer base quickly with video

Screen recording

Are you rolling out a brand new feature for your customers, and are eager to update them so you can get their first-hand reaction? Well, we’re all often excited to share our small achievements at some point in time. It’s completely normal to feel anxious or overly nervous, but how you get the message out, makes a huge difference.

Why Choose Video

Imagine spamming your customers’ inbox with long descriptive emails of how the new software update works. Now think of a well-edited Weet video, explaining every feature with a smile. Which one would work for you? …You are right – videos are taking over! 

There’s probably a reason why videos work magic with customers. People want to watch another human doing precisely what they are asked to do, so they can go ahead and take action. This is not only human. It has got something deep beyond our understanding- a psychological trick that videos pull on our unsuspecting minds!

The good news is – you can leverage our Weet video platform to update your entire customer base and enjoy the unique benefits this remote collaboration software has to offer.

It Goes Beyond the Videos

Getting your customers to stop what they are doing – at that particular time – and turn to your video for an update goes beyond the attributes of video marketing. It’s more about how you treat your customers and how they see value in your products and services. Loyalty and customer-client trust is an aspect that’s earned through proper and communication.

When your customers feel understood, they are more likely to come back. By using a remote collaboration tool that gets them engaged and valued, they have a reason to trust you and your products/services.

Here is where Weet sets up its value proposition. We believe in getting back the time that you could spend drafting emails or email videos, and scheduling Zoom virtual meetings. We understand that you’re busy, and you also need to factor in the customers’ daily schedule and commitments. This makes the busy bee Weet a win-win for both you and your customers.

Leverage the Features

If you’re trying to get your customers’ reaction after unveiling the new product features, an ordinary video will barely get the job done. For someone curious, you would want to know the following;

  • Who viewed the video – i.e., what percentage of your customers got the new update/feature, etc.
  • How many customers responded to the video – either emotionally by using emojis, or by texting back to ask questions?

The above questions may seem conventional and ordinary at best, but if you genuinely love your business and your customers, you understand how vital these questions are. They not only help you gauge your level of engagement, but whether the customers are happy or not, and how you can take your game to the next level.

Conclusion

Weet enhances your work communication with video messaging, so you won’t have to work extra hard. You become a productive, less busy bee who is continuously in charge of everyday work and personal life. A picture paints a thousand words, and a Weet video platform expounds the details of these words in an effective, user-friendly, and practical manner.

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14Sep

Screencast Time-Sensitive Updates to Customers Before Scheduled Downtime

September 14, 2020 Elle Werle Product & Customer Service, Use Case 15

How to Proactively Deliver Time-Sensitive Updates to Customers Before Scheduled Downtime

update customers

Whether you’re running an internal service for your Weet team of customer service on the web, announcing an upcoming downtime can be quite challenging. Unfortunately, many business owners don’t take the right approach. They offer an impromptu update and hope that customers will get over the downtime as soon as possible. This is probably the worst way of providing support to your customers. 

To ensure the long-term reliability of the services you offer, scheduled maintenance, once in a while, is quite necessary. Delivering time-sensitive updates could mean that some users or customers will be inconvenienced. Fixing a system bug, for example, can take a couple of hours, but updating an obsolete software could take a few minutes. This is why proper communication is necessary to get customers to plan for the scheduled downtime.

Understand the Impact

Before you can update the customers about an upcoming downtime, you first need to understand the impact the service maintenance will have. Some of the crucial questions you should answer before announcing scheduled maintenance are;

  • The number of customers affected
  • How high of a priority is the service to your customers 
  • How long will the scheduled maintenance take?

Answering these questions will help you see and think of the interruption from the customers’ perspective. This will help you hit the nail on the head when you are creating an announcement Video or email video. You’ll have a place to hook your tools, and emotionally engage your customers to feel cared for and understood.

Update the Customers

This is the tricky part, but fortunately, there are some smart collaboration systems already in the market that will work in your favor. When you can connect with your customers in an emotional and caring way, and even get to see their feedback – passing down the not-so-great news becomes easy. They will relate to the situation and seek to understand you better.

The goal of updating your customers on planned maintenance is to inform them and give an assurance that normalcy will be restored afterward. A swell curated Weet Video will get the job done – professionally and effectively.

You already know how useful videos are when it comes to customer support. Leveraging the power of videos with our Weet messaging platform takes great, to extraordinary. Here is how;

  • You get to monitor who received the downtime notification and who didn’t- this way, you can specifically target those customers who haven’t received a Weet video through an alternative communication channel. This ensures that no customer is caught unaware by the downtime.
  • You can view the customers’ reactions in real-time and note their concerns before the scheduled maintenance.
  • By using a Weet video, you engage your customers with a human touch. It has the power to transform a rather unfortunate situation into a memorable customer experience.

Conclusion

Delivering time-sensitive updates to your customers doesn’t get any easier than using the right remote collaboration tool. With our busy bee Weet, you combine convenience, reliability, and simplicity in one video messaging, and screen recording software. What you get is streamlined communication and exemplary support service that will get your customers marveling at how creative, and caring you are in solving their problems.

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14Sep

Provide Unmatched Tech Support With A Screencast

September 14, 2020 Chris Martin Product & Customer Service, Use Case 15

Provide Unmatched Tech Support With Video

Screencast with video

Videos are not only taking over the world of content marketing but also the customer service sector. Customers are more likely to vote up a support agent who made an email video or a video call to answer their customer support questions compared to the one who solved the issue via a chat feature.

This proves the power of videos as far as solving customer problems is concerned. There are a lot of reasons you would want to use video to market your product, reach potential leads and even answer their tech-related questions. In this article, we look at how you can provide unmatched tech support using Weet.

Engage Your Clients with Weet’s Interactive Features

Videos are a great way to tell a story and engage your clients or customers in a way that captivates their interest and wins their attention. Did you know that the best communicators are the best storytellers? 

If you’re going to offer some tech support on a complex topic, for example, how to fix recurring issues, you want to ensure your audience knows that you understand their uncertainty and the frustration they are probably going through. By allowing them to express their concerns, you’ll make the conversation lively, and they will feel understood.

Establish Empathy

Having a real person talk to a frustrated customer is the best way to calm them down. By putting a human face before a customer, you make them feel important, and they will probably give you time to win back their trust. 

Offering tech support via a live video is one way of creating empathy. The more authentic you get with your Weeters, the more likely they will see you as someone they can trust.

Entertain Before You Educate

According to research, videos will pique more interest than standard text. This is attributed to the fact that the human eyes are attracted to movement. Leveraging videos to draw attention is a great and most effective way to get the message across. 

One perfect way to attract the Weeter’s attention is to include an entertainment piece in your Weet videos such as a soundtrack from popular music, etc. You can make a tech support video with no entertainment features, and this won’t have the same impact as one that entertains and educates simultaneously. The latter piques the audience’s attention and leaves them intrigued.

Embrace the moment

Tech support is often a boring subject for most support agents and customers alike. Explaining complex terms and procedures isn’t everyone’s cup of tea. It’s almost impossible, for example, to troubleshoot a client’s electronic gadget by giving them mere instructions via text/call and expecting them to follow your instructions – word by word.

By using a Weet Video instead, you can enrich the support experience with features such as screen recording, interactive videos and built-in collaborative aids that will streamline your tech support needs.

Conclusion

When nothing short of spectacular will do, choose to engage your customers in a friendlier and more convenient way. You don’t have to struggle with texts and inconsistent calls when you can create a Weet and share the same information in real-time.

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14Sep

3 Ways to Present Your Work Effectively with Weet

September 14, 2020 Ashley Villegas Sales & Marketing, Use Case 14

3 Ways to Present Your Work Effectively with Weet

3-Ways-to-Present-Your-Work-Effectively-with-Weet

Presenting your office work in a stellar and fashionable manner is nothing less than an art form. To the enthusiastic “worker bee,” presenting work that is devoid of errors, that is clear and concise is something they strive to achieve.

To effectively create the perfect work presentation, crafting your content, such as an email video, in a compelling way is the best bet in achieving your goal.

1- Make The Structure Easy to Understand

Putting all you have to say in a precise, broken down manner is what you are looking for. Subdivide your work into manageable sections like an introduction, the body, and a conclusion. 

  • Create A Compelling Introduction

The perfect introduction should be brief but comprehensive enough to inform your recipients about the content. You should use your introduction to capture their attention by covering topics relevant to your audience.

  • Cover All the Angles in Your Body

The body of your work presentation should consist of supporting evidence and relevant points to your main topic. Your body is the perfect opportunity for you to show your command of the topic by only stating facts and presenting them chronologically and sensibly. 

  • Summarize by Giving Your Final Verdict

Your conclusion should loop back to your original statement. You can also give your final verdict and a take away for your audience to ponder on to capture their attention.

2 - Pay Attention to The Details

The design of your work presentation can reinforce your audience’s trust in the information you present or break it. With Weet, there are a couple of design tools to help you edit your final draft. The devil afterall is in the details.

Some of the areas to pay attention to include:

  • Color Grading Your Work

The sweet spot is where you have just enough to dazzle your audience. Only use colors that are relevant to your branding or topic to help professionally project your work. One or two (apart from the usual black and white), will create a consistent looking palette.

  • Font Used

A consistent design in the font you choose is not only professional but also makes your work presentable. A uniform font, considerably sized is better suited to make your message cohesive.

3-Polish It Several Times

Format your work to perfection. When you feel you can’t change it further, go over it once more. You may see new corrections that you didn’t notice before. With Weet, formatting, and editing your presentations is easy. Edit it ruthlessly but still keep the main points articulated clearly. Arrange your ideas so they flow, to avoid being mundane.

You can also get a fresh set of eyes to look at it to refine it further. Your “worker bees” can see something you might have missed.

Conclusion

With Weet, the possibilities are endless. You can craft, format, and edit your work any way you see fit. Getting Weet is as easy as installing a chrome extension and signing up. From there, any video, voice-over, or screen recording is easy to do. With the option to fully customize your work backgrounds, nothing is more effective.

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14Sep

5 tips to achieve creative client satisfaction with video updates

September 14, 2020 Chris Martin Product & Customer Service, Use Case 12

5 Tips to Achieve Creative Client Satisfaction with Video Updates

5-tips-to-achieve-creative-client-satisfaction-with-video-updates

The success of your brand is dependent on many factors, but the most important one is— you guessed it; Client Satisfaction.

With excellent client satisfaction, you have the upper hand against competitors. Forbes mentions that brands focused on client satisfaction get 4 – 8% more revenue than those that don’t. It may not be much, but with growing revenue figures, it can make a difference to your bottom line.

Client satisfaction through video or email video updates is a great way and an effective way to reach your goals. Videos are interactive, and there is no limit to what you can achieve with them.

Below are five easy ways to achieve client satisfaction with your video updates you can create with Weet.

1 - Personalize Your Videos to Make Them Memorable

Personalizing your videos will ensure you connect with client(s) on an emotional level. Make your videos memorable to help your clients feel special. An excellent way to personalize video updates is to create a coherent “we are all in this together” picture in their minds. Especially with the current health crisis. 

Clients love relatable brands, and if you can back up your sales claims by providing world-class services, or products, you are well on your way to achieve client satisfaction.

2 - Providing Tutorials

Tutorials serve as your user manual in video format. Even so, they contain lots of valuable information. They explain to your clients how to go about using your product. You can use a screen recording of steps for easy comprehension to help clients use your product.

Getting your clients through a bind with FAQ videos is one sure way to cement client satisfaction and strengthen customer-brand relationships.

3 - Use Videos to Answer FAQS

This is one of the easiest ways to achieve client satisfaction—answer all their questions, but in a clear, concise manner. If your clients need clarification on your products or services, your videos updates can be the hub where they get all their answers. 

It also a great touch and a massive improvement from the boring text-based FAQs and answers.

4 - Get Your Team Members Invested

Your team is crucial to creating content specifically designed to deliver what clients want. A team of creative and insightful “worker bees” will take the status quo of your current client satisfaction and turn it up to eleven.

Together with your “busy bees,” it is essential to note that effective video content targets a diverse set of consumers. Don’t direct your videos to just one group for an inclusive strategy.

5 - Ask Them for Feedback.

Before your clients finish watching your video, include a structural question that will help you improve your service and, consequently, increase client satisfaction. Craft questions for your viewers to answer through the comment section of Weet or deliver surveys to get instant feedback.

Don’t only get the feedback from your clients, to strengthen your client satisfaction efforts. Try to implement one, if not all, of them into your brand strategy.

Conclusion

Creating videos centralized on client satisfaction is now less intensive than before. Now, there are platforms like Weet, an intuitive and easy-to-use video messaging tool. Weet gives you the ability to share your videos with your clients, use various filters, and edit as much as you like. Clients can also download your videos. The best part is, adding Weet to your tool stack is as easy as installing it on your chrome browser and signing up. 

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14Sep

How to Run an Asynchronous Creative Brief and Review

September 14, 2020 Ashley Villegas Sales & Marketing, Use Case 16

How to Run an Asynchronous Creative Brief and Review

How-to-Run-an-Asynchronous-Creative-Brief-and-Review

A creative brief starts with a summary of your company mission, goals, what to achieve, and general background in relation to a project. A creative brief comes in especially handy when you are in the process of creating an advertising campaign, marketing strategy, or a top-down rebranding. In simpler terms, a creative brief serves to address these questions: Who, What, When, Why, and the How.

Asynchronous creative briefs and reviews, on the other hand, are similar to the usual creative belief, but with a twist, on how the information is delivered. A creative brief can be designed to be as short or as long as needed for effective collaboration. Your “worker bees” do not have to be present at the same time during the briefing or the review process. They can send in and receive updates via asynchronous communication with Weet.

The Asynchronous Process of a Creative Brief and Review

Since an asynchronous creative brief and review runs over a period of time and not in real-time, you and your “worker bees” have to be effective in the way you send out video or email video updates about the briefing and reviewing process.

You need to have a constant back and forth communication with your “busy bees” on the specific topics you are covering. For all these to happen, you need the following:

• The right tech for asynchronous communication. This includes both software and hardware—but mostly software. It would be best if you had a message sharing board with your “worker bees” to share as much information as possible. Screen recording tools like Weet are perfect platforms to engage remotely with your busy bees, increasing the overall productivity of the team.
• Update all your “busy bees” of your asynchronous creative brief and review. If your “worker bees” are used to the synchronous process of communication, it is important to give an upscaled update, so they know of the asynchronous changes.
• Let your “worker bees” know why you are turning to asynchronous communication and establish the tools you are going to use and the standard of the creative brief updates and reviews.

Is Asynchronous Creative Brief and Review Worth It?

With an asynchronous creative briefing and review process, you stand to gain a lot. For starters, you have a hold on the productivity of your team. By removing the staleness of synchronous communication, you and your team can improve on the productivity creative brief and review process.

All the nitty gritty of the creative brief that cannot be addressed asynchronously can be reviewed and addressed in real-time when you meet. Also, any “busy bees” that are introverts by nature can be more confident in asynchronous creative briefs, providing valuable insight during the review process.

Conclusion

Asynchronous communication is simply effective and quite productive. Don’t completely rely on it though —both synchronous and asynchronous forms of communication during a creative brief and review process have their rightful place and are worth their weight in gold. The ideal balance is achieved when you know the perfect timing to use either.

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14Sep

Leading Your Demo with an Asynchronous Video to Strengthen Your Client Relationships

September 14, 2020 Elle Werle Sales & Marketing, Use Case 15

Leading Your Demo with an Asynchronous Video to Strengthen Your Client Relationships

Team collaborating remotely

If you work with lots of clients, conducting Zoom virtual meetings and client updates, you’ve probably heard the buzz surrounding asynchronous ways of communication. Productivity around the workplace requires innovation, and what better way to do it than using asynchronous videos.

Whether you are expounding the complexities of a task to your “worker bees” or taking a client through a demo, an asynchronous video is an excellent way for them to probe for more information and also improve on understanding.

Why Asynchronous Videos?

Meetings in the office don’t always need the physical appearance of every “worker bee” or client. Also, they are a great way to personalize the experience and enhance their understanding and, thus, retention. With an asynchronous video, you can reach clients in ways a physical, real-time meeting cannot.

Some of the advantages you will get with presenting asynchronous videos include:

• Improvement of understanding – videos are a comprehensive way to explain more details to the client, and slightly have the same feel as if the person was there physically. In comparison to plain-text information such as email with videos improve the learning experience of the client immensely.
• Appeals to your client’s empathy and humanity – When a client sees a face, even if it’s on a screen, the appeal and emotional response are not the same as when they receive an email. Asynchronous videos humanize the experience making your client feel more relaxed, special, and at ease.
The participants of asynchronous videos— you and the client also don’t have to be physically there. One of the best things about this type of communication is that it can happen remotely. You can have one of your “busy bees” record the video or conduct a live broadcast.
•If your client requires a detailed explanation, you can screencast it with a voice-over narration giving them further context. It is an excellent way to provide troubleshooting steps where the client may not understand.

The Perfect Asynchronous Video for Your Demo

• Create a dynamic but relatable agenda – What your asynchronous video covers should be expressive enough to cover the client’s focus but not so direct that it looks like a blatant sales pitch.
• Make it interactive – Make your asynchronous video catchy and creative. It should pump up the client for your demo. Think of it as an introductory video for your demo.
• Make your asynchronous video in a way to enable the client to provide feedback. Feedback is the best way to know your client’s preferences. Your video should pose a question to the client as a way to probe more what their preferences are. A platform like Weet can offer you the ability to create a client onboarding questionnaire for example.

Conclusion

Before your demo, an asynchronous video for the client can help you close the deal. On the off chance that your demo does not hit home, the proper asynchronous video can save the day by providing a fresh approach in the eyes of the client. Get your “worker bees” together to rethink ideas about your asynchronous videos. You can also use platforms like Weet to help you finesse the final product for a pleasurable viewing experience.

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14Sep

Providing QA to Engineer Teams

September 14, 2020 Jeremy Rouet Use Case 12

Providing QA to Engineers

Jeremy-rouet

by Jérémy Rouet

3-Easy-Ways-to-Provide-Q&A-Updates-to-Your-Staff

The provision of QA to Engineers can be termed as a work in progress. There is always the back and forth consultation while working on the same product. The communication part is very crucial to achieve quality assurance.

Engineers and developers require constant communication to eliminate gaps. The whole process of product quality assurance(QA) needs communication at every step. Losing contact between engineers and developers is not an option. However, at times this may become impossible, especially when using calls or email with videos. While using calls and emails, you may forget an important detail that could hinder efficiency.

Get early access to Weet here.

Using Weet for Quality Assurance

Weet is highly recommended as a remote collaboration tool. Using Weet asynchronous communication, participants can easily follow through a conversation. There is also the screen recording tool that enables one to record their screen and share feedback. Using Weet fills the communication gap between developers and engineers. Here are features available on Weet:

A Systematic Arrangement of Video Messages

While doing QA routine rounds, Weet makes it easy to record videos and leave a description. The purpose of videos and labeling is to best describe the error spotted or task at hand. Weet also enables one to create folders systematically with titles and descriptions. The engineering teams can easily walk through each video. This makes it easy to solve a problem, and work is more organized.

An Enriched Way to Share Screens and Descriptions

Sharing of information becomes more challenging for engineers when using screenshots. While other screenshots capture the problem well, the description may be wrongly placed. There are also incidences when you need more than one screenshot to describe an issue.

This makes the engineering teams work hectic, figuring out the perfect flow. Screenshots also do not necessarily capture the error in high definition. At times linking screenshots wrongly confuses the whole team.

The use of Weet videos makes it easier to provide QA to products. Weet eliminates the need to share several screenshots and descriptions and reduces back and forth communication. By using the screen recorder tool, you can easily create screenshares in Weet. Weet videos provide a systematic flow making it easy for the engineering team to follow through. The engineering team will also find it easy to provide QA.

Weet Enhances Clarity

To efficiently test a product, you need to have a full understanding of the product. It should not be a case of trying to connect the dots. By the use of Weet videos, there is more clarity. Your engineering team can follow through every step without the need to ask for an explanation.

Effective Communication

Communication is a vital tool for any QA engineer. Having efficient direct communication between engineers and the product technical team is critical. Communication failure at any point may hinder the delivery of QA. Weet introduces an effective way to keep the communication flow going.

The use of Weet videos provides an accurate description of every step. The engineering team can also receive replies through audio, video or text. This makes responses much clearer and understandable.

Driving for Results

Providing QA is not a matter of only spotting the bugs. A reliable QA engineer needs to provide a solution. To drive for results, the engineer needs a tool that efficiently captures everything. After receiving the correct information from the development team, it becomes easy to take the next action course.

Weet drives for results by ensuring QA engineers receive valuable information that will help spot any bugs.

QA is quite essential to the engineering team. For an adequate response, the engineering team needs a tool that efficiently broadcasts the right information quickly.

Visit our updates post to read the latest in Weet enhancements.

 

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