Are you rolling out a brand new feature for your customers, and are eager to update them so you can get their first-hand reaction? Well, we’re all often excited to share our small achievements at some point in time. It’s completely normal to feel anxious or overly nervous, but how you get the message out, makes a huge difference.

Imagine spamming your customers’ inbox with long descriptive emails of how the new software update works. Now think of a well-edited Weet video, explaining every feature with a smile. Which one would work for you? …You are right – videos are taking over! 

There’s probably a reason why videos work magic with customers. People want to watch another human doing precisely what they are asked to do, so they can go ahead and take action. This is not only human. It has got something deep beyond our understanding- a psychological trick that videos pull on our unsuspecting minds!

The good news is – you can leverage our Weet video platform to update your entire customer base and enjoy the unique benefits this remote collaboration software has to offer.

Getting your customers to stop what they are doing – at that particular time – and turn to your video for an update goes beyond the attributes of video marketing. It’s more about how you treat your customers and how they see value in your products and services. Loyalty and customer-client trust is an aspect that’s earned through proper and communication.

When your customers feel understood, they are more likely to come back. By using a remote collaboration tool that gets them engaged and valued, they have a reason to trust you and your products/services.

Here is where Weet sets up its value proposition. We believe in getting back the time that you could spend drafting emails or email videos, and scheduling Zoom virtual meetings. We understand that you’re busy, and you also need to factor in the customers’ daily schedule and commitments. This makes the busy bee Weet a win-win for both you and your customers.

If you’re trying to get your customers’ reaction after unveiling the new product features, an ordinary video will barely get the job done. For someone curious, you would want to know the following;

• Who viewed the video – i.e., what percentage of your customers got the new update/feature, etc.
• How many customers responded to the video – either emotionally by using emojis, or by texting back to ask questions?

The above questions may seem conventional and ordinary at best, but if you genuinely love your business and your customers, you understand how vital these questions are. They not only help you gauge your level of engagement, but whether the customers are happy or not, and how you can take your game to the next level.

Weet enhances your work communication with video messaging, so you won’t have to work extra hard. You become a productive, less busy bee who is continuously in charge of everyday work and personal life. A picture paints a thousand words, and a Weet video platform expounds the details of these words in an effective, user-friendly, and practical manner.

Whether you’re running an internal service for your Weet team of customer service on the web, announcing an upcoming downtime can be quite challenging. Unfortunately, many business owners don’t take the right approach. They offer an impromptu update and hope that customers will get over the downtime as soon as possible. This is probably the worst way of providing support to your customers. 

To ensure the long-term reliability of the services you offer, scheduled maintenance, once in a while, is quite necessary. Delivering time-sensitive updates could mean that some users or customers will be inconvenienced. Fixing a system bug, for example, can take a couple of hours, but updating an obsolete software could take a few minutes. This is why proper communication is necessary to get customers to plan for the scheduled downtime.

Before you can update the customers about an upcoming downtime, you first need to understand the impact the service maintenance will have. Some of the crucial questions you should answer before announcing scheduled maintenance are;

• The number of customers affected
• How high of a priority is the service to your customers 
• How long will the scheduled maintenance take?

Answering these questions will help you see and think of the interruption from the customers’ perspective. This will help you hit the nail on the head when you are creating an announcement Video or email video. You’ll have a place to hook your tools, and emotionally engage your customers to feel cared for and understood.

This is the tricky part, but fortunately, there are some smart collaboration systems already in the market that will work in your favor. When you can connect with your customers in an emotional and caring way, and even get to see their feedback – passing down the not-so-great news becomes easy. They will relate to the situation and seek to understand you better.

The goal of updating your customers on planned maintenance is to inform them and give an assurance that normalcy will be restored afterward. A swell curated Weet Video will get the job done – professionally and effectively.

You already know how useful videos are when it comes to customer support. Leveraging the power of videos with our Weet messaging platform takes great, to extraordinary. Here is how;

• You get to monitor who received the downtime notification and who didn’t- this way, you can specifically target those customers who haven’t received a Weet video through an alternative communication channel. This ensures that no customer is caught unaware by the downtime.
• You can view the customers’ reactions in real-time and note their concerns before the scheduled maintenance.
• By using a Weet video, you engage your customers with a human touch. It has the power to transform a rather unfortunate situation into a memorable customer experience.

Delivering time-sensitive updates to your customers doesn’t get any easier than using the right remote collaboration tool. With our busy bee Weet, you combine convenience, reliability, and simplicity in one video messaging, and screen recording software. What you get is streamlined communication and exemplary support service that will get your customers marveling at how creative, and caring you are in solving their problems.