13Jan

Why Sales Professionals Love Weet

January 13, 2021 Elle Werle 4

Use Case

by Elle Werle

😎 Psst! Check out this Weet to learn more

If there was a way for you and your Sales Team to close faster and drive more conversions, would you? Now you can with Weet video messaging!

The world is changing and the way we conduct business is changing right along with it – quickly. Leveraging new tools like Weet will help you stay relevant and keep your customers happy!

Collaborate with Customers

You can invite recipients to comment on or collaborate with your Weet. Customers love it because they get a personalized message and, most importantly, they respond on their own time! You don’t need to schedule a sales meeting with them.

Take Back Your Time

Rather than taking 5 minutes to make a call or draft an email, use that time more effectively with Weet. Record your message in real-time, then send it to as many customers as you’d like all at once.

It’s Freezing In Here

Stop dealing with distracting lags and freezes during sales video meetings! They’re embarrassing and throw everyone off their rhythm. With Weet, this issue is completely eliminated.

No Software to Download

That means for you and for your customers. All you have to do is perfect your pitch. No need to worry about video storage, upload time, or recording time limits, because there are none!

Create the Perfect Product Demo

Effortlessly record your message with video, screenshare, and audio. Recipients still see your face when you share your screen, personalizing your message even more and eliminating confusion.

The async video meeting that frees up your agenda

Get Weet for free

11Jan

Use Case: Create a Killer Product Demo

January 11, 2021 Elle Werle 4

Use Case

by Elle Werle

So you finally nailed your pitch and perfected your presentation, woohoo! Now comes the tedious part.

The good news is that sharing your demo doesn’t have to be tedious anymore! With Weet, you can share your message effectively and efficiently to countless potential customers.

👉 Psst!… Check out the Weet version of this article!

Effortless

Stop wasting your time scheduling, editing, and achieving that forever-unattainable stable internet connection. Weet is an asynchronous communication tool, so you don’t need to mess with any https://weet.co/blog/asynchronous-communicatioof that anymore!

Record and share your message in real-time with no complex software to download, learn, or mess around with. Your message is your focus.

Comprehensive

Just because there is no software to tediously download doesn’t mean you’re left without options! With Weet you can get your message across with any combination of video, screen share, audio, and text.

Recipients will still see your face along with the information you are sharing, unlike video conferencing options. Eliminate confusion and connect with your audience with Weet.

Personalized

Personalize your pitch like never before with Weet. Use filters, virtual backgrounds, emoji reactions, and an Interactions section that encourages collaboration amongst your recipients.

After you give Weet a try, you’ll never want to do another product walkthrough on Zoom again!

The async video meeting that frees up your agenda

Get Weet for free

18Dec

Tools for Customer Success Managers

December 18, 2020 Elle Werle 4

Tools for Customer Success Managers

by Elle Werle

Tools for Customer Success Managers vary in functionality and successful application.

As a Customer Success Manager, it’s our job to make sure the customer has an enjoyable experience using your product. We are the face of the company.

If there was a way to really “wow” your customers and save you time, you’d try it, right? Now there is! Introducing Weet as part of your CSM solution.

With Tools for Customer Success Managers You Can Replace Canned Chats!

You probably answer a lot of the same questions over and over (and over and over) again. It’s also likely that you store answers to these common questions so you can copy and paste them with ease. We call these canned chats.

You can do the same thing with a Weet! Record it once, and send that link as many times as you want. Imagine the time you will save! 😍

Comprehensive Step-by-Step Instructions

Sometimes it’s just plain difficult to explain a process via email. You can’t always demonstrate clearly what you need to.

Weet solves that problem with ease. Now you can use a combination of video recording, audio recording, screen recording, and text to comprehensively communicate processes.

Even better, as we mentioned above, you only need to record the process once in order to send that Weet to limitless people for an unlimited amount of time.

Customers Love It!

Customers love the personal touch that a Weet provides them. It makes them feel like they are being supported by a real human being!

Customers also love the rapid speed at which Weet works. Their questions can be answered immediately and they can interact with you (Support) instantly.

The collaborative tools in Weet allow customers to ask questions and react to your Weet. And they don’t need to record themselves if they don’t want to! They can utilize text comments, audio, or screen record on laptop as well. The options for collaboration are limitless.

More Clarity

When customers see your Weet, they get the opportunity to see your facial expressions, gestures, and personality. This allows you (and them) to communicate more effectively.

We’ve all had an experience where a text or email we wrote was misconstrued. It can be difficult to gauge tone and intention with text. With Weet there is no question, and your message is captured clearly.

CSMs and customers alike love Weet as a collaborative tool. It is a new and necessary part of your CSM stack. Weet will save you time and allow you to communicate with customers as effectively (and efficiently) as possible.

The async video meeting that frees up your agenda

Get Weet for free

14Sep

New feature? Update your entire customer base with a screen recording

September 14, 2020 Chris Martin 19

New feature? Update your entire customer base quickly with video

Are you rolling out a brand new feature for your customers, and are eager to update them so you can get their first-hand reaction? Well, we’re all often excited to share our small achievements at some point in time. It’s completely normal to feel anxious or overly nervous, but how you get the message out, makes a huge difference.

Why Choose Video

Imagine spamming your customers’ inbox with long descriptive emails of how the new software update works. Now think of a well-edited Weet video, explaining every feature with a smile. Which one would work for you? …You are right – videos are taking over!

There’s probably a reason why videos work magic with customers. People want to watch another human doing precisely what they are asked to do, so they can go ahead and take action. This is not only human. It has got something deep beyond our understanding- a psychological trick that videos pull on our unsuspecting minds!

The good news is – you can leverage our Weet video platform to update your entire customer base and enjoy the unique benefits this remote collaboration software has to offer.

It Goes Beyond the Videos

Getting your customers to stop what they are doing – at that particular time – and turn to your video for an update goes beyond the attributes of video marketing. It’s more about how you treat your customers and how they see value in your products and services. Loyalty and customer-client trust is an aspect that’s earned through proper and communication.

When your customers feel understood, they are more likely to come back. By using a remote collaboration tool that gets them engaged and valued, they have a reason to trust you and your products/services.

Here is where Weet sets up its value proposition. We believe in getting back the time that you could spend drafting emails or email videos, and scheduling Zoom virtual meetings. We understand that you’re busy, and you also need to factor in the customers’ daily schedule and commitments. This makes the busy bee Weet a win-win for both you and your customers.

Leverage the Features

If you’re trying to get your customers’ reaction after unveiling the new product features, an ordinary video will barely get the job done. For someone curious, you would want to know the following;

Who viewed the video – i.e., what percentage of your customers got the new update/feature, etc.
How many customers responded to the video – either emotionally by using emojis, or by texting back to ask questions?

The above questions may seem conventional and ordinary at best, but if you genuinely love your business and your customers, you understand how vital these questions are. They not only help you gauge your level of engagement, but whether the customers are happy or not, and how you can take your game to the next level.

Conclusion

Weet enhances your work communication with video messaging, so you won’t have to work extra hard. You become a productive, less busy bee who is continuously in charge of everyday work and personal life. A picture paints a thousand words, and a Weet video platform expounds the details of these words in an effective, user-friendly, and practical manner.

14Sep

Screencast Time-Sensitive Updates to Customers Before Scheduled Downtime

September 14, 2020 Elle Werle 16

How to Proactively Deliver Time-Sensitive Updates to Customers Before Scheduled Downtime

Whether you’re running an internal service for your Weet team of customer service on the web, announcing an upcoming downtime can be quite challenging. Unfortunately, many business owners don’t take the right approach. They offer an impromptu update and hope that customers will get over the downtime as soon as possible. This is probably the worst way of providing support to your customers.

To ensure the long-term reliability of the services you offer, scheduled maintenance, once in a while, is quite necessary. Delivering time-sensitive updates could mean that some users or customers will be inconvenienced. Fixing a system bug, for example, can take a couple of hours, but updating an obsolete software could take a few minutes. This is why proper communication is necessary to get customers to plan for the scheduled downtime.

Understand the Impact

Before you can update the customers about an upcoming downtime, you first need to understand the impact the service maintenance will have. Some of the crucial questions you should answer before announcing scheduled maintenance are;

The number of customers affected
How high of a priority is the service to your customers
How long will the scheduled maintenance take?

Answering these questions will help you see and think of the interruption from the customers’ perspective. This will help you hit the nail on the head when you are creating an announcement Video or email video. You’ll have a place to hook your tools, and emotionally engage your customers to feel cared for and understood.

Update the Customers

This is the tricky part, but fortunately, there are some smart collaboration systems already in the market that will work in your favor. When you can connect with your customers in an emotional and caring way, and even get to see their feedback – passing down the not-so-great news becomes easy. They will relate to the situation and seek to understand you better.

The goal of updating your customers on planned maintenance is to inform them and give an assurance that normalcy will be restored afterward. A swell curated Weet Video will get the job done – professionally and effectively.

You already know how useful videos are when it comes to customer support. Leveraging the power of videos with our Weet messaging platform takes great, to extraordinary. Here is how;

You get to monitor who received the downtime notification and who didn’t- this way, you can specifically target those customers who haven’t received a Weet video through an alternative communication channel. This ensures that no customer is caught unaware by the downtime.
You can view the customers’ reactions in real-time and note their concerns before the scheduled maintenance.
By using a Weet video, you engage your customers with a human touch. It has the power to transform a rather unfortunate situation into a memorable customer experience.

Conclusion

Delivering time-sensitive updates to your customers doesn’t get any easier than using the right remote collaboration tool. With our busy bee Weet, you combine convenience, reliability, and simplicity in one video messaging, and screen recording software. What you get is streamlined communication and exemplary support service that will get your customers marveling at how creative, and caring you are in solving their problems.

14Sep

Provide Unmatched Tech Support With A Screencast

September 14, 2020 Chris Martin 16

Provide Unmatched Tech Support With Video

Videos are not only taking over the world of content marketing but also the customer service sector. Customers are more likely to vote up a support agent who made an email video or a video call to answer their customer support questions compared to the one who solved the issue via a chat feature.

This proves the power of videos as far as solving customer problems is concerned. There are a lot of reasons you would want to use video to market your product, reach potential leads and even answer their tech-related questions. In this article, we look at how you can provide unmatched tech support using Weet.

Engage Your Clients with Weet’s Interactive Features

Videos are a great way to tell a story and engage your clients or customers in a way that captivates their interest and wins their attention. Did you know that the best communicators are the best storytellers?

If you’re going to offer some tech support on a complex topic, for example, how to fix recurring issues, you want to ensure your audience knows that you understand their uncertainty and the frustration they are probably going through. By allowing them to express their concerns, you’ll make the conversation lively, and they will feel understood.

Establish Empathy

Having a real person talk to a frustrated customer is the best way to calm them down. By putting a human face before a customer, you make them feel important, and they will probably give you time to win back their trust.

Offering tech support via a live video is one way of creating empathy. The more authentic you get with your Weeters, the more likely they will see you as someone they can trust.

Entertain Before You Educate

According to research, videos will pique more interest than standard text. This is attributed to the fact that the human eyes are attracted to movement. Leveraging videos to draw attention is a great and most effective way to get the message across.

One perfect way to attract the Weeter’s attention is to include an entertainment piece in your Weet videos such as a soundtrack from popular music, etc. You can make a tech support video with no entertainment features, and this won’t have the same impact as one that entertains and educates simultaneously. The latter piques the audience’s attention and leaves them intrigued.

Embrace the moment

Tech support is often a boring subject for most support agents and customers alike. Explaining complex terms and procedures isn’t everyone’s cup of tea. It’s almost impossible, for example, to troubleshoot a client’s electronic gadget by giving them mere instructions via text/call and expecting them to follow your instructions – word by word.

By using a Weet Video instead, you can enrich the support experience with features such as screen recording, interactive videos and built-in collaborative aids that will streamline your tech support needs.

Conclusion

When nothing short of spectacular will do, choose to engage your customers in a friendlier and more convenient way. You don’t have to struggle with texts and inconsistent calls when you can create a Weet and share the same information in real-time.

14Sep

5 tips to achieve creative client satisfaction with video updates

September 14, 2020 Chris Martin 13

5 Tips to Achieve Creative Client Satisfaction with Video Updates

The success of your brand is dependent on many factors, but the most important one is— you guessed it; Client Satisfaction.

With excellent client satisfaction, you have the upper hand against competitors. Forbes mentions that brands focused on client satisfaction get 4 – 8% more revenue than those that don’t. It may not be much, but with growing revenue figures, it can make a difference to your bottom line.

Client satisfaction through video or email video updates is a great way and an effective way to reach your goals. Videos are interactive, and there is no limit to what you can achieve with them.

Below are five easy ways to achieve client satisfaction with your video updates you can create with Weet.

1 - Personalize Your Videos to Make Them Memorable

Personalizing your videos will ensure you connect with client(s) on an emotional level. Make your videos memorable to help your clients feel special. An excellent way to personalize video updates is to create a coherent “we are all in this together” picture in their minds. Especially with the current health crisis.

Clients love relatable brands, and if you can back up your sales claims by providing world-class services, or products, you are well on your way to achieve client satisfaction.

2 - Providing Tutorials

Tutorials serve as your user manual in video format. Even so, they contain lots of valuable information. They explain to your clients how to go about using your product. You can use a screen recording of steps for easy comprehension to help clients use your product.

Getting your clients through a bind with FAQ videos is one sure way to cement client satisfaction and strengthen customer-brand relationships.

3 - Use Videos to Answer FAQS

This is one of the easiest ways to achieve client satisfaction—answer all their questions, but in a clear, concise manner. If your clients need clarification on your products or services, your videos updates can be the hub where they get all their answers.

It also a great touch and a massive improvement from the boring text-based FAQs and answers.

4 - Get Your Team Members Invested

Your team is crucial to creating content specifically designed to deliver what clients want. A team of creative and insightful “worker bees” will take the status quo of your current client satisfaction and turn it up to eleven.

Together with your “busy bees,” it is essential to note that effective video content targets a diverse set of consumers. Don’t direct your videos to just one group for an inclusive strategy.

5 - Ask Them for Feedback.

Before your clients finish watching your video, include a structural question that will help you improve your service and, consequently, increase client satisfaction. Craft questions for your viewers to answer through the comment section of Weet or deliver surveys to get instant feedback.

Don’t only get the feedback from your clients, to strengthen your client satisfaction efforts. Try to implement one, if not all, of them into your brand strategy.

Conclusion

Creating videos centralized on client satisfaction is now less intensive than before. Now, there are platforms like Weet, an intuitive and easy-to-use video messaging tool. Weet gives you the ability to share your videos with your clients, use various filters, and edit as much as you like. Clients can also download your videos. The best part is, adding Weet to your tool stack is as easy as installing it on your chrome browser and signing up.

14Sep

Leading Your Demo with an Asynchronous Video to Strengthen Your Client Relationships

September 14, 2020 Elle Werle 16

Leading Your Demo with an Asynchronous Video to Strengthen Your Client Relationships

If you work with lots of clients, conducting Zoom virtual meetings and client updates, you’ve probably heard the buzz surrounding asynchronous ways of communication. Productivity around the workplace requires innovation, and what better way to do it than using asynchronous videos.

Whether you are expounding the complexities of a task to your “worker bees” or taking a client through a demo, an asynchronous video is an excellent way for them to probe for more information and also improve on understanding.

Why Asynchronous Videos?

Meetings in the office don’t always need the physical appearance of every “worker bee” or client. Also, they are a great way to personalize the experience and enhance their understanding and, thus, retention. With an asynchronous video, you can reach clients in ways a physical, real-time meeting cannot.

Some of the advantages you will get with presenting asynchronous videos include:

• Improvement of understanding – videos are a comprehensive way to explain more details to the client, and slightly have the same feel as if the person was there physically. In comparison to plain-text information such as email with videos improve the learning experience of the client immensely.
• Appeals to your client’s empathy and humanity – When a client sees a face, even if it’s on a screen, the appeal and emotional response are not the same as when they receive an email. Asynchronous videos humanize the experience making your client feel more relaxed, special, and at ease.
The participants of asynchronous videos— you and the client also don’t have to be physically there. One of the best things about this type of communication is that it can happen remotely. You can have one of your “busy bees” record the video or conduct a live broadcast.
•If your client requires a detailed explanation, you can screencast it with a voice-over narration giving them further context. It is an excellent way to provide troubleshooting steps where the client may not understand.

The Perfect Asynchronous Video for Your Demo

• Create a dynamic but relatable agenda – What your asynchronous video covers should be expressive enough to cover the client’s focus but not so direct that it looks like a blatant sales pitch.
• Make it interactive – Make your asynchronous video catchy and creative. It should pump up the client for your demo. Think of it as an introductory video for your demo.
• Make your asynchronous video in a way to enable the client to provide feedback. Feedback is the best way to know your client’s preferences. Your video should pose a question to the client as a way to probe more what their preferences are. A platform like Weet can offer you the ability to create a client onboarding questionnaire for example.

Conclusion

Before your demo, an asynchronous video for the client can help you close the deal. On the off chance that your demo does not hit home, the proper asynchronous video can save the day by providing a fresh approach in the eyes of the client. Get your “worker bees” together to rethink ideas about your asynchronous videos. You can also use platforms like Weet to help you finesse the final product for a pleasurable viewing experience.