14Sep

New feature? Update your entire customer base with a screen recording

September 14, 2020 Chris Martin 18

New feature? Update your entire customer base quickly with video

Are you rolling out a brand new feature for your customers, and are eager to update them so you can get their first-hand reaction? Well, we’re all often excited to share our small achievements at some point in time. It’s completely normal to feel anxious or overly nervous, but how you get the message out, makes a huge difference.

Why Choose Video

Imagine spamming your customers’ inbox with long descriptive emails of how the new software update works. Now think of a well-edited Weet video, explaining every feature with a smile. Which one would work for you? …You are right – videos are taking over!

There’s probably a reason why videos work magic with customers. People want to watch another human doing precisely what they are asked to do, so they can go ahead and take action. This is not only human. It has got something deep beyond our understanding- a psychological trick that videos pull on our unsuspecting minds!

The good news is – you can leverage our Weet video platform to update your entire customer base and enjoy the unique benefits this remote collaboration software has to offer.

It Goes Beyond the Videos

Getting your customers to stop what they are doing – at that particular time – and turn to your video for an update goes beyond the attributes of video marketing. It’s more about how you treat your customers and how they see value in your products and services. Loyalty and customer-client trust is an aspect that’s earned through proper and communication.

When your customers feel understood, they are more likely to come back. By using a remote collaboration tool that gets them engaged and valued, they have a reason to trust you and your products/services.

Here is where Weet sets up its value proposition. We believe in getting back the time that you could spend drafting emails or email videos, and scheduling Zoom virtual meetings. We understand that you’re busy, and you also need to factor in the customers’ daily schedule and commitments. This makes the busy bee Weet a win-win for both you and your customers.

Leverage the Features

If you’re trying to get your customers’ reaction after unveiling the new product features, an ordinary video will barely get the job done. For someone curious, you would want to know the following;

Who viewed the video – i.e., what percentage of your customers got the new update/feature, etc.
How many customers responded to the video – either emotionally by using emojis, or by texting back to ask questions?

The above questions may seem conventional and ordinary at best, but if you genuinely love your business and your customers, you understand how vital these questions are. They not only help you gauge your level of engagement, but whether the customers are happy or not, and how you can take your game to the next level.

Conclusion

Weet enhances your work communication with video messaging, so you won’t have to work extra hard. You become a productive, less busy bee who is continuously in charge of everyday work and personal life. A picture paints a thousand words, and a Weet video platform expounds the details of these words in an effective, user-friendly, and practical manner.

14Sep

Provide Unmatched Tech Support With A Screencast

September 14, 2020 Chris Martin 15

Provide Unmatched Tech Support With Video

Videos are not only taking over the world of content marketing but also the customer service sector. Customers are more likely to vote up a support agent who made an email video or a video call to answer their customer support questions compared to the one who solved the issue via a chat feature.

This proves the power of videos as far as solving customer problems is concerned. There are a lot of reasons you would want to use video to market your product, reach potential leads and even answer their tech-related questions. In this article, we look at how you can provide unmatched tech support using Weet.

Engage Your Clients with Weet’s Interactive Features

Videos are a great way to tell a story and engage your clients or customers in a way that captivates their interest and wins their attention. Did you know that the best communicators are the best storytellers?

If you’re going to offer some tech support on a complex topic, for example, how to fix recurring issues, you want to ensure your audience knows that you understand their uncertainty and the frustration they are probably going through. By allowing them to express their concerns, you’ll make the conversation lively, and they will feel understood.

Establish Empathy

Having a real person talk to a frustrated customer is the best way to calm them down. By putting a human face before a customer, you make them feel important, and they will probably give you time to win back their trust.

Offering tech support via a live video is one way of creating empathy. The more authentic you get with your Weeters, the more likely they will see you as someone they can trust.

Entertain Before You Educate

According to research, videos will pique more interest than standard text. This is attributed to the fact that the human eyes are attracted to movement. Leveraging videos to draw attention is a great and most effective way to get the message across.

One perfect way to attract the Weeter’s attention is to include an entertainment piece in your Weet videos such as a soundtrack from popular music, etc. You can make a tech support video with no entertainment features, and this won’t have the same impact as one that entertains and educates simultaneously. The latter piques the audience’s attention and leaves them intrigued.

Embrace the moment

Tech support is often a boring subject for most support agents and customers alike. Explaining complex terms and procedures isn’t everyone’s cup of tea. It’s almost impossible, for example, to troubleshoot a client’s electronic gadget by giving them mere instructions via text/call and expecting them to follow your instructions – word by word.

By using a Weet Video instead, you can enrich the support experience with features such as screen recording, interactive videos and built-in collaborative aids that will streamline your tech support needs.

Conclusion

When nothing short of spectacular will do, choose to engage your customers in a friendlier and more convenient way. You don’t have to struggle with texts and inconsistent calls when you can create a Weet and share the same information in real-time.

14Sep

5 tips to achieve creative client satisfaction with video updates

September 14, 2020 Chris Martin 12

5 Tips to Achieve Creative Client Satisfaction with Video Updates

The success of your brand is dependent on many factors, but the most important one is— you guessed it; Client Satisfaction.

With excellent client satisfaction, you have the upper hand against competitors. Forbes mentions that brands focused on client satisfaction get 4 – 8% more revenue than those that don’t. It may not be much, but with growing revenue figures, it can make a difference to your bottom line.

Client satisfaction through video or email video updates is a great way and an effective way to reach your goals. Videos are interactive, and there is no limit to what you can achieve with them.

Below are five easy ways to achieve client satisfaction with your video updates you can create with Weet.

1 - Personalize Your Videos to Make Them Memorable

Personalizing your videos will ensure you connect with client(s) on an emotional level. Make your videos memorable to help your clients feel special. An excellent way to personalize video updates is to create a coherent “we are all in this together” picture in their minds. Especially with the current health crisis.

Clients love relatable brands, and if you can back up your sales claims by providing world-class services, or products, you are well on your way to achieve client satisfaction.

2 - Providing Tutorials

Tutorials serve as your user manual in video format. Even so, they contain lots of valuable information. They explain to your clients how to go about using your product. You can use a screen recording of steps for easy comprehension to help clients use your product.

Getting your clients through a bind with FAQ videos is one sure way to cement client satisfaction and strengthen customer-brand relationships.

3 - Use Videos to Answer FAQS

This is one of the easiest ways to achieve client satisfaction—answer all their questions, but in a clear, concise manner. If your clients need clarification on your products or services, your videos updates can be the hub where they get all their answers.

It also a great touch and a massive improvement from the boring text-based FAQs and answers.

4 - Get Your Team Members Invested

Your team is crucial to creating content specifically designed to deliver what clients want. A team of creative and insightful “worker bees” will take the status quo of your current client satisfaction and turn it up to eleven.

Together with your “busy bees,” it is essential to note that effective video content targets a diverse set of consumers. Don’t direct your videos to just one group for an inclusive strategy.

5 - Ask Them for Feedback.

Before your clients finish watching your video, include a structural question that will help you improve your service and, consequently, increase client satisfaction. Craft questions for your viewers to answer through the comment section of Weet or deliver surveys to get instant feedback.

Don’t only get the feedback from your clients, to strengthen your client satisfaction efforts. Try to implement one, if not all, of them into your brand strategy.

Conclusion

Creating videos centralized on client satisfaction is now less intensive than before. Now, there are platforms like Weet, an intuitive and easy-to-use video messaging tool. Weet gives you the ability to share your videos with your clients, use various filters, and edit as much as you like. Clients can also download your videos. The best part is, adding Weet to your tool stack is as easy as installing it on your chrome browser and signing up.